Care Sector IT Specialists

Is Your Care Service's IT CQC Ready?

Most IT providers support your Wi-Fi. We support your Well-Led rating. BM Technologies delivers managed IT and cyber security built around CQC compliance, DSPT requirements, and the real pressures facing registered care providers.

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The state of IT in care
CQC Well-Led data 2025 / State of Care
31%
of care services rated Requires Improvement for Well-Led
6%
rated Inadequate for Well-Led in England
76%
of UK care providers now use digital management systems
DSPT
now expected as a minimum standard by CQC inspectors
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CQC inspectors now expect providers to demonstrate DSPT compliance or equivalent as a minimum for a Good rating. If your IT provider cannot evidence this, your rating is at risk.

Why BM Technologies

The Only IT Provider Who Has Been Inside a CQC Inspection

James Bannon, Operations Director and co-founder of BM Technologies, has personally conducted CQC inspections of care homes as a former CQC inspector in the adult social care sector and now as an independent consultant, including homes in special measures. He understands the Well-Led quality statement on governance, management, and sustainability not as a theory, but as someone who has asked inspectors' questions and read the evidence providers produce.

That means when we design your IT governance framework, we are not guessing what CQC needs. We know exactly what evidence inspectors look for, what the Data Security and Protection Toolkit requires, and where most care homes fall short before an inspector even walks through the door.

No other IT provider serving the North West has this combination of managed IT delivery and hands-on regulatory inspection experience. That is a genuine differentiator, and it will show in your next assessment.

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Real CQC Inspection Experience
Conducted hundreds of inspections of residential care homes, supported living and domiciliary care settings, including services in special measures. Familiar with all five key questions and the Single Assessment Framework.
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DSPT and Data Governance
We align your IT infrastructure to the Data Security and Protection Toolkit and UK GDPR requirements, producing audit-ready evidence of your data governance controls.
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Cyber Security as Standard
Every client receives endpoint detection, identity threat defence, M365 backup, email filtering, and device-level protection. Security is included, not an add-on.
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Named Local Engineers
Greater Manchester and North West based. You will always speak to someone who knows your service. No overseas helpdesks, no call centres.
CQC Alignment

How We Support Every Key Question

The Single Assessment Framework asks five key questions of every care provider. Every service we deliver maps directly to your inspection evidence. Here is how.

Safe
Role-Based Access Controls
We implement role-specific access so care staff can only view records for residents they support. Creates the auditable access trail inspectors expect to see under the Safe key question.
Safe
Encrypted Devices and Remote Wipe
All devices carrying resident data are encrypted and can be remotely wiped if lost or stolen. Demonstrates proactive risk management and protects your GDPR compliance position.
Effective
Reliable Digital Systems
Staff can access care planning software, medication records, and handover tools without outages or delays. Technology that fails care staff is a safeguarding risk, we prevent that.
Responsive
Accessible Information for Residents
We help you ensure digital communication tools, resident-facing systems, and information access are working reliably and accessibly, supporting your Responsive quality statement.
Well-Led
Disaster Recovery Planning
A tested, documented Disaster Recovery Plan covering ransomware, hardware failure, and power loss demonstrates the management and governance CQC inspectors look for in leadership.
Well-Led
DSPT Compliance Documentation
We produce and maintain the documented evidence CQC now expects to see for data governance, aligned to the DSPT standard that inspectors treat as a minimum benchmark for Good.
Inspection Reality

What Inspectors Actually Ask About Your IT

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How do you ensure resident information is kept confidential but accessible to the right staff? Inspectors expect you to demonstrate role-based access, secure logins, and encrypted devices, not just describe your policy.
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What is your plan if your systems fail, are hacked, or data is lost? A tested Disaster Recovery Plan is a Well-Led governance requirement, not optional best practice.
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Are you compliant with the Data Security and Protection Toolkit? CQC's Chief Digital Officer has stated DSPT compliance is expected as a minimum for a Good rating.
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How do you protect the service from cyber attacks? Care homes are targets. Ransomware has shut down NHS systems for months. Your IT provider must be able to evidence active protection.
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How do staff access and share data with CQC via the provider portal? CQC is moving to digital evidence submission. Providers need to be able to share data safely and consistently.
CQC on Data Governance
"CQC will increasingly expect a good provider to comply with the Data Security and Protection Toolkit or equivalent, as a minimum."
Mark Sutton, CQC Chief Digital and Data Officer
What is the DSPT?
The Data Security and Protection Toolkit is a self-assessment framework that measures how well your organisation handles personal data. CQC inspectors now treat it as a baseline expectation for any care provider rated Good or above. Most care homes have no IT provider helping them evidence this, we do.
The Inspection Increase
CQC completed 50% more inspections in November 2025 compared to November 2024 and is targeting 9,000 published assessments by September 2026.
Cura Compliance, April 2026
What We Deliver

IT Services Built Around Care

Flat-rate pricing. Security included as standard. No hidden costs, no surprise bills. Every service is designed with the regulatory environment of the care sector in mind, because your IT provider should understand what CQC compliance actually looks like in practice.

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Managed Cyber Security
Endpoint detection and response, identity threat defence, email filtering, and device protection. Included as standard, not charged as an extra.
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Microsoft 365 Management and Backup
Full M365 deployment, management, and backup for care teams. Email, Teams, SharePoint, and OneDrive, all secured and audit-ready.
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DSPT Compliance Support
We help you produce and maintain the data governance documentation required by the Data Security and Protection Toolkit and expected by CQC inspectors.
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Disaster Recovery Planning
Documented and tested Disaster Recovery Plans that satisfy the Well-Led governance requirement and demonstrate management capability to inspectors.
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Staff Cyber Awareness Training
Optional phishing simulations and awareness sessions for your care team. Staff are your biggest vulnerability, we help turn that around.
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Unlimited Helpdesk Support
Named local engineers based in Greater Manchester. Unlimited support included. No call queues, no overseas helpdesks, no per-incident fees.
Transparent Pricing

One Flat Rate. Everything Included.

No hidden costs. No security bolt-ons. No surprises at invoice time.

Care Sector Rate
£35
per device / per month — all-inclusive
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About BM Technologies

Specialists in Care. Not Generalists Who Service Care.

BM Technologies was founded in Rochdale and serves business across Greater Manchester and the UK. We are a managed IT, cybersecurity, and technology provider with a genuine specialist track record in the care sector.

James Bannon, Operations Director, holds a unique dual credential: a technology background combined with hands-on experience conducting CQC inspections of adult social care providers, including homes in special measures and under enhanced regulatory scrutiny.

This means we do not just say we understand your compliance pressures. We have sat in the room, asked the questions, and read the evidence. That experience is built into every service we deliver to care providers.

Mason Jackson, Managing Director of BM Technologies
Mason Jackson
Managing Director
James Bannon, Operations Director of BM Technologies
James Bannon
Operations Director
Amy Bannon, Finance Director of BM Technologies
Amy Bannon
Finance Director
Frequently Asked Questions

Your Questions, Answered in Plain English

Care providers are under pressure from every angle, from inspections and governance to cyber risk and day-to-day operational resilience. These are the questions we get asked most often when providers want to know whether their technology setup is fit for purpose.

What does CQC expect from a care home's IT systems?
CQC expects providers to keep information secure, accessible to the right staff, and properly governed. That includes reliable access to care records, role-based permissions, secure devices, backups, and documented processes around data protection and continuity.
Do care homes need to complete the DSPT?
Yes, in most cases DSPT is treated as a baseline expectation for care providers handling health and care information. It helps demonstrate that your organisation takes data security, governance, and information handling seriously.
Can you help us prepare for a CQC inspection from an IT and governance point of view?
Yes. We help care providers improve the systems, controls, documentation, and resilience that support Well-Led, Safe, and Effective evidence. That includes practical technology changes as well as governance and compliance support.
What cyber security should a care provider have in place?
At a minimum, care providers should have MFA, encrypted devices, endpoint protection, email filtering, secure backups, access controls, and a tested disaster recovery plan. Staff awareness training is also important because people risk is one of the biggest threats.
What happens if our care planning or digital systems go down?
If systems fail, it can affect care delivery, medication processes, handovers, and record access. That is why backup, recovery, system resilience, and downtime planning matter so much in the care sector.
Do you support multi-site care groups and growing providers?
Yes. We can support single homes, multi-site groups, domiciliary care providers, and supported living services. The right setup depends on your structure, staff access needs, and compliance requirements.
Can you help with Microsoft 365, backups, and staff access controls?
Yes. We support Microsoft 365, secure file access, email protection, user permissions, backups, device security, and the policies that sit around them.
Do you only work with care homes?
No, but the care sector is a strong area of specialism for us. We understand the pressure providers are under and how technology, compliance, governance, and care delivery all connect.
Get Started

Would Your IT Pass a CQC Inspection?

Most care providers do not know the answer until an inspector is standing in front of them. We offer a free IT review that maps your current technology against CQC expectations, before your next assessment.

Book Free IT Review → Call 0161 672 7461
Free IT Review

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